April 2024 Intake On-Going. Click to learn more.

Interpersonal Skills for Effective Communication

About This Course

Effective interpersonal relationships with colleagues, managers, customers and clients managed through positive communication have a prevailing impact on organizational success. Good communication is essential to creating a positive work culture where trust and engagement result when people feel heard and valued.

This 1-day high interactive workshop will allow the participants to gain the insights and skills necessary to build trust, improve workplace relationships and working with the differences in teams and organization.

Learning Objectives

  • Communicate better with Transactional Analysis Communication Model
  • Develop strong interpersonal skills for team collaboration
  • Create and maintain genuine rapport –build trust with others
  • Learn to recognize different communication preferences and ways to communicate with them effectively

Prerequisites

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Target Audience

TARGET GROUP (BY DESIGNATION)
Managers, Supervisors, Sales Personnel, Executives and etc

TARGETED INDUSTRY/INDUSTRIES FOR THE COURSES
Manufacturing, FMCG, Financial Institutions, Servicing, Hotels

Training Outline

  1. Transactional Analysis – Model for Communication
  2. The Importance of Interpersonal Skills: working with others
  3. Building Rapport for trust relationship
  4. Communication with the differences- DISC