2024 Intake On-Going. Click to learn more.

Professional Communication at Work

About This Course

Effective interpersonal relationships with colleagues, managers, customers and clients managed through positive communication have a prevailing impact on organizational success.  Good communication is essential to creating a positive work culture where trust and engagement result when people feel heard and valued. 

This engaging 1-day workshop incorporates assessment and practical tools to give an insight and techniques to enhance the participants’ business communication skills, influence upwards, downwards and horizontally. 

Learning Objectives

  •  
  • Identify barriers to communication and ways to overcome them 
  • Increase confident level in Communication upwards, downwards and horizontally 
  • Improve business communication skills through the use and application of practical tools 
  • Sharpen active listening skills for peers discovery,  solutions fit,  and stronger relationship 
  •  

Prerequisites

-

Target Audience

Team Leaders, Executives, Supervisors etc. 

Training Outline

  1. Business Communication Basics
  2. Building Confidence in Communication
  3. Communicate to Convince
  4. Be a Good Listener