Operational Excellence


Performance appraisal can be the most powerful instrument managers or supervisors could use to mobilize the energy of every employee toward the achievement of strategic goals. Therefore, it is essential for seniors and managers to master the challenges of conducting appraisals and thoroughly understand what qualifies as ‘best practices’ to help focus every employee’s attention in line with the company’s vision.

Target Audience
All managers and team leaders who need to deal with grievances and discipline in the workplace who wish to understand good practice and the issued involved in this complex area