Responsibilities

• Deliver training on solutions to provide product support to clients, partners and internal stakeholders
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
• Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes
• Provide clear and unambiguous communication via email or voice, whichever appropriate, with customer on service request incident
• Provide technical solutions in a professional manner and agreed timeframes
• Create and confidently deliver technical presentation internally and externally
• Work as part of a team, which may be physically located on the same premise, virtual and/or global
• Assist in implementation of solutions for new clients
• Assist in implementing work orders, based on given instruction, related to change activities/solution within area of technical responsibility
• Perform technical development for bespoke solutions as part of design and development framework

Requirements

• Must be a Service and Customer orientated team player. Flexible, self-motivated with the ability to work under pressure
• Must possess the ability to prioritize and perform multiple tasks
• Good motivational skills plus verbal and written communication skills, strong command of English Language
• Basic Understanding of Windows platforms, and Networking Infrastructure