April 2024 Intake On-Going. Click to learn more.

Mastering Emotional Intelligence (EQ)

About This Course

Emotional Intelligence (EQ/EI) is the ability to recognize our behaviors, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence is now seen as a “need to have” ingredient in the make-up of leaders. 

In this 2-day workshop, you will gain practical understanding of the key emotional competencies and will help to develop and implement effective strategies to manage negative emotions at work. A combination of insight, skills and abilities are identified and practiced to enable you to drastically improve your ability to grasp what is driving a particular situation and adapt your behavior to gain the most beneficial outcome. 

Learning Objectives

  • Recognize and identify the emotions and their impact at work 
  • Articulate the link between emotions and performance 
  • Achieve greater self-awareness, self-control and self-motivation 
  • Internalize NLP Presuppositions while facing challenges in life 
  • Manage and regulate your emotions to positive outcomes 
  • Recognize and understand other’s emotions 
  • Develop empathy to improve working relationship 

Prerequisites

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Target Audience

Managers, Supervisors, Executives, Team Leaders

Training Outline

  1. Understanding of Emotional Intelligence (EQ)
  2. Mind to Body
  3. 4 Foundations of Emotion Intelligence
  4. Self-Awareness: Identify Your Emotions
  5. Self-Motivation
  6. Regulate Your Emotion: Anger Management
  7. Regulate Your Emotion: Fear/Anxiety
  8. Develop Empathy for Social Skills