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Mastering Emotional Intelligence (EQ)

Course Prerequisites

About This Course

Emotional Intelligence (EQ/EI) is the ability to recognize our behaviors, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence is now seen as a “need to have” ingredient in the make-up of leaders. 

In this 2-day workshop, you will gain practical understanding of the key emotional competencies and will help to develop and implement effective strategies to manage negative emotions at work. A combination of insight, skills and abilities are identified and practiced to enable you to drastically improve your ability to grasp what is driving a particular situation and adapt your behavior to gain the most beneficial outcome. 

Learning Objectives

  • Recognize and identify the emotions and their impact at work 
  • Articulate the link between emotions and performance 
  • Achieve greater self-awareness, self-control and self-motivation 
  • Internalize NLP Presuppositions while facing challenges in life 
  • Manage and regulate your emotions to positive outcomes 
  • Recognize and understand other’s emotions 
  • Develop empathy to improve working relationship 


  • Basic understanding of data management concepts and constructs such as relational database tables
  • Know how different pieces of data logically relate to one another.

Target Audience

Managers, Supervisors, Executives, Team Leaders

Training Outline

  1. Understanding of Emotional Intelligence (EQ)
  2. Mind to Body
  3. 4 Foundations of Emotion Intelligence
  4. Self-Awareness: Identify Your Emotions
  5. Self-Motivation
  6. Regulate Your Emotion: Anger Management
  7. Regulate Your Emotion: Fear/Anxiety
  8. Develop Empathy for Social Skills