About This Course
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Learning Objectives
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Prerequisites
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Target Audience
Customer service professionals, support agents, team leads, and customer success managers
Training Outline
Day 1: Foundations of AI and Business Communication
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Welcome & Program Overview
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Introduction to AI and Prompt Engineering
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Principles of Business Communication for Email and Helpdesk
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Leveraging AI Tools for Customer Interaction
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Automating Email and Helpdesk Responses with AI
Day 2: Transforming Customer Engagement in a Digital-First World To Deliver Superior Customer Experience
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Automating Email and Helpdesk Responses with AI
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The Role of Technology with AI in Transforming Customer Service Center
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Building a Simple Chatbot for Customer Engagement
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Case Study Benefits of Auto-Reply Chatbots
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Capstone Project: Group Challenge Design an AI-Enhanced Service Workflow
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Wrap-Up and Certification