About The Event

Digital transformation has brought about a new reality, changing the way companies approach troubleshooting. With increasingly complex products and services and a rapid pace of innovation, traditional knowledge and experience are becoming less relevant.

This is also true for maintaining quality and production efficiency, where identifying the root cause of issues can be a complex and challenging process. Fortunately, systematic root cause analysis is a powerful tool that can help us identify underlying causes and develop effective solutions.

TARGET AUDIENCE:
Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem-solving. Functional troubleshooting roles often include service, support team, production and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.

OUTLINE:

• What is Root Cause Analysis with Simulation/Experiential Learning?
• Why Root Cause Analysis Simulation/ Experiential Learning is Important
• How to Use Root Cause Analysis Simulation/Experiential Learning to Improve Quality and Production Efficiency

SPEAKER’S PROFILE:

Edmund Lee

As an expert in Kepner‐Tregoe’s critical thinking processes, Edmund Lee is well versed in developing others in issue resolution through delivery and facilitation of KT’s key technologies, which include Problem Solving and Decision Making (PSDM), Analytic Troubleshooting (ATS), as well as various digital and simulation-based workshops, including the Troubleshooting Simulation (SIM) and Frontline.

Prior to joining KT, Edmund was in the manufacturing industry. He worked in a leading American MNC that built medical devices and managed suppliers from supplier qualification, development to assessing and improving supplier’s performance. He also drove Lean and Six Sigma improvement projects achieving more than 30% improvement through production lead time analysis, process waste identification and reduction.

Edmund graduated with a Bachelor of Applied Science in Mechanical Engineering from the University of British Columbia (UBC) Canada