About This Course
In today's volatile, uncertain, complex, and ambiguous (VUCA) world alongside the brittle, anxious, non-linear, and incomprehensible (BANI) landscape organizations must embrace change, stay relevant, and lead with agility to drive innovation and growth. As Steve Jobs once said, "Innovation is the only way to win." This interactive 3-Day Certified Strategic Design Thinking Practitioners Program will empower participants from any industry to reimagine, ideate, and prototype Creative, Digital, SMART, Green, and Sustainable products, services or business processes to enhance customer experience, maintain competitiveness, and capitalize on growth opportunities. By applying Design Thinking principles, participants will learn to identify unmet user needs, develop innovative solutions, prototype, validate, and refine them before execution. This approach not only fosters creativity and strategic thinking but also directly impacts an organization's top and bottom line, driving business growth while enhancing overall customer experience. ISO 17024:2012 Accredited Program by Convergence Certification and Skills Development (CCSD) Council To reinforce our commitment to excellence, this 3-day program is accredited by CCSD Council HQ, Prague, in accordance with the prestigious ISO 17024:2012 guidelines for professional certification. This accreditation is granted to CCSD by the esteemed TQV from Switzerland, serving as an Accrediting Service for Conformity Assessment Bodies (ASCAB).
Learning Objectives
- Foster bold, creative thinking to solve problems differently.
- Apply the 5P's Design Thinking methodology for innovation.
- Adopt a human-centric approach to understand users and their needs.
- Identify problems, generate creative solutions, and test hypotheses.
- Develop and refine prototypes for user validation and integration
Prerequisites
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Target Audience
Professionals across various roles and responsibilities from different industries, including:
- Entry-level to mid-level professionals looking to develop a foundational understanding of design thinking.
- Project managers, business analysts, product developers, process leader, designers, and team leads seeking to integrate design thinking into their workflows.
- Entrepreneurs and startup founders aiming to apply user-centric problem-solving in their business strategies.
- Anyone interested in learning the basics of strategic design thinking to enhance innovation and customer experience.
Training Outline
- Understand the challenges, expectation of management and user
- Principles of Design Thinking for Innovation
- Design Thinking for Creative, Digital, SMART, Green, and Sustainable Innovation
- Persona, Being human-centric and caring
- Problem, Identifying the right issue
- Propose, Generating a range of creative solutions
- Prototype, Build to think and learn
- Prototype, Build to think and learn (continued)
- Pivot or Persevere, Validate the solution and refine
- Certification Assessment