About This Course
Welcome to the "Al Agent - Introduction for Non-Technical Professionals" course, a one-day program designed for business leaders, department managers, operations heads, and HR/finance professionals who want to leverage Al automation without writing a single line of code. The course cuts through the hype to show what Al agents really are, how they work, and where they create genuine business value.
Over a single day, you will demystify the mechanics of Al agents and gain a practical framework for identifying high-value use cases. You will learn to distinguish simple chatbots from copilots and autonomous agents, conduct structured ROl and readiness assessments, and establish safe human-in-the-loop governance for your team. The day includes a hands-on lab using a low-code/no-code platform and concludes with a practical 30-day adoption roadmap.
Learning Objectives
Upon completing this course, you will be able to:
- Explain in plain language what a Large Language Model is and how modern Al agents build on it.
- Distinguish between simple chatbots, copilots, and autonomous Al agents, and recognise what makes an agent different.
- Describe how Al agents work - the agent loop, tools, memory, human-in-the-loop, and
- Identify high-value business use cases for Al agents across customer service, sales, HR, finance, and operations.
- Evaluate Al agent opportunities using ROl thinking and a structured business readiness checklist.
- Recognise the key risks, limitations, and misconceptions of Al agents, and apply safe human-in-the-loop governance.
- Build a practical 30-day action plan for adopting Al agents within your team or organisation.
Prerequisites
- No coding or technical background is required - the course is designed for non-technical professionals.
- Own laptop for the hands-on low-code/no-code lab session.
- A Google account for signing up to the online tools used during the lab.
- Basic comfort using everyday office software such as email, documents, and a web browser.
- Interest in applying Al automation to real business workflows
Target Audience
- Non-technical business leaders and decision-makers who want to leverage Al automation without writing code.
- Department managers and operations heads looking to evaluate and prioritise automation opportunities.
- HR, finance, and administrative professionals seeking to improve productivity with Al agents.
- Team leaders who need to separate Al hype from reality and plan adoption strategically.
- Anyone responsible for evaluating or introducing Al agents within their team or organisation.
Training Outline
- Introduction to LLMs and Al Agents
- How Al Agents Work
- Business Use Cases of Al Agents
- Risks, Limitations, and Misconceptions
- How to Evaluate Al Agent Opportunities
- Getting Started with Al Agents in an Organization