Operational Excellence


This course is a two-day course, hands on instructor led class. Class focuses on DMAIC concepts and tools application. Participants will learn problem solving, project management and basic statistical skills and apply them to identified improvement projects.

This course is organized around the DMAIC methodology, a systematic method for analyzing and improving business performance in an organization.

The five phases of DMAIC methodology are:

  • Define opportunities
  • Measure current performance
  • Analyze high impact opportunities
  • Improve performance
  • Control performance

Target Audience