Online Operational Excellence Programs

Introduction

Design thinking refers to both creativity and critical thinking used during the process to bring value to customers. It is a structured methodology used by design thinkers to ideate and deliver products or services and experiences that addresses latent and unmet needs of users. By adopting Design Thinking principles, a business can not only identify the latent needs of end users but also develop innovative prototypes to meet the needs, thereafter validate and test them before execution or launch.