System Support Engineer

Penang | RGB International Bhd

Responsibilities

  • Execute planning according to superior advise
  • Manage, install and monitor all installed system.
  • Manage and Install and Configure new system Project
  • Maintain security, backup for system Server
  • Provide 2nd level support and escalate to 3rd level support (supplier)
  • Troubleshooting and resolving all technical issues when they arise
  • Liaise with Helpdesk (supplier) for problem resolution
  • Provide training and presentation for end users on system request
  • Deals with work process and optimization methods in the given projects for the successful accomplishments according to the requirements of the stakeholders
  • Adhere and enforce IT System and User Policy procedure SOP
  • Response in a timely manner to service issues and requests
  • Provide support across the site and recommendation on prevention for intrusion from hackers/virus/malware
  • Learn new product given/introduce as given by management
  • To perform any ad-hoc tasks as required by the Company

Requirements

  • Candidate must possess at least Degree in Electronic, IT, Engineering or equivalent
  • 3 years related experiences
  • Skills/knowledge on SQL, networking and VMware.