Responsibilities

• Provide on-site technical support for system setup, maintenance, and troubleshooting of vision inspection machines.
• Conduct system diagnostics and resolve technical issues efficiently at customer sites.
• Travel domestically and overseas to support customer deployments and build strong client relationships.
• Deliver knowledge transfer and training to customers and channel partners.
• Collaborate closely with the R&D team to provide real-world insights for product improvement based on field feedback.

Requirements

• Diploma / Bachelor's Degree in Engineering (Electrical, Electronics, Mechatronics, Mechanical), Computer Science, or related fields.
• 1–2 years of relevant experience in field support or technical customer service is a plus (fresh graduates with strong fundamentals are welcome).
• Strong customer-oriented mindset with good communication and problem-solving skills.
• Able to work independently in dynamic environments.
• Willing to travel frequently, both locally and abroad.
• Own transport is required.
• Flexible and able to work extended hours when needed