Job Placements

Responsibilities
  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
  • Fully documents customer interactions in real-time; may author content for review
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
  • Manages multiple tickets related a spectrum of technical problems
  • Collaborates with fellow technicians and supervisor to solve complex problems
Requirements
  • Bachelor's degree required
  • 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates leadership qualities
  • Demonstrates strong customer service and communication skills